Can You Afford NOT to Record Your Calls?
May 3, 2012
American society today has become intrigued with litigation. Prime time television programs focused around the legal process continue to grow in popularity. Additionally, the incidents that inspire people to file lawsuits are becoming more and more ridiculous. In 1991, Richard Overton filed a lawsuit against Anheuser-Busch, claiming he suffered mental injury and financial loss because drinking beer did not make beautiful women in tropical settings come to life as depicted in advertisements. In 1994 we saw the now famous McDonald’s coffee case, in which Stella Lieback demanded the fast food chain pay up after she suffered third degree burns from a scalding morning beverage. It is amazing the lengths people will go to for “justice”...which, in many cases, just so happens to beef up their bank account.
It is imperative for businesses to do everything in their power to protect themselves from the threat of legal action on the part of customers or employees. Utilizing a call tracking system offers you increased legal security by archiving an mp3 recording of each call that comes through on your business phone lines. Recorded verbal exchanges provide indisputable evidence of what agreements were made, protects your business from unjust liabilities, and will reduce your chances of facing frivolous lawsuits in the future.
The average cost of a business lawsuit in the U.S. is upwards of $30,000. Even in cases where claims do not reach the point of litigation, businesses still incur costs associated with settling a conflict out of court. These costs can be easily avoided with the security of call recording.
Contact our sales department today at 877-547-5577 to find out more about how an investment in call tracking and recording services can help protect you from legal discord in the future.