Interactive Voice Response (IVR)
Both businesses and customers alike are able to benefit from established use of an IVR system, which provides easy access to specific branches or departments of businesses, saving time and simplifying the purchase interaction process.
Callcap provides a simple to use but technologically robust IVR system that is the perfect accessory to your successful call tracking program. This IVR solution allows you to create automated phone menus to route calls, track responses, place and process orders, and more. For example, an IVR could easily be used to prompt a customer for their zip code, transfer them to the closest business location in proximity to where they are (we call this Callcap Ziproute), and at the same time capture their keypad impressions and associate them to that Call Detail Record. The options are endless, and so are your business borders with Callcap hosted IVR.