Advanced Number Routing
You have dealt with new clients who call the wrong location in proximity to where they live, or they call a number that no one answers after 5pm. It causes frustration, and creates lost sales. What if there were affordable and easy solutions to routing your customers to where they need?
Remote Call Forwarding (RCF) & Market Expansion Lines (MEL)
It only makes sense to host several phone numbers for your expanded-area, regional or national business that cater to different local markets. Doing so allows you to appear local to frantic customers looking for someone ASAP to remedy their home service dilemma, or simply someone who wants to keep their business local. Local numbers also portray your business as professional and established in your industry. Nobody wants to look like the business that may be run by a couple of guys out of an abandoned warehouse. Customers are much more likely to let someone in their house whose ad makes them appear legitimate.
With Callcap, you have the ability to appear local to the areas you service, without opening any new locations. These phone numbers give your new customers the assurance that your business is catering specifically to their area, encouraging them to spend their money with a company that cares.
Callcap Georoute
With Callcap Georoute, you can arrange for your calls to be automatically routed to the location that is closest to the customer calling in, based on their phone area code. No more redirecting. No more wasting time on the phone for your Phone Representatives to take the call, find where it needs to go and then transfer it.
Callcap Ziproute
Similar to Georouting, Callcap Ziproute allows businesses with many locations in the same area code to have customers directed to the one closest to them more precisely. All the customer has to do is enter their 6-digit United States Postal Code (zip-code). Our fully configurable system then takes care of routing the call to the correct location.
Callcap Timeroute
Business development doesn't stop when you punch your time card. Whether you utilize an after-hours answer call center, or simply want to answer your evening calls personally at your home, you need a reliable routing system that you know will get your leads connected to someone who can help you capitalize on them.
Callcap Timeroute allows you to set up "Time-of-Day" routing for your business or individual Callcap Numbers. When a configured time condition is met, our systems will automatically change the destination number to the number specified. No more worrying about manually forwarding your phones when you leave the office or losing the business of night-owl shoppers simply because there is no representative to take their call.