Business Solutions
In the age of 24/7 internet access, not every business pays as much attention to their phone calls as they should. But with a majority of sales and service bookings still happening over the phone, if you aren't paying attention to your calls, you are ignoring sales, potential sales and lost sales that went to competitors that could have been turned around. Callcap offers products and services that can help any company in any industry get better results for their phone-based business.
Small Business Back to top
I need to save money.
By investing your marketing funds into the most effective avenues, you not only prevent wasting money on advertising that does not produce results. Over time you will also experience a much higher lead volume as you establish proactive spending habits and grow your client base by increasing the size and duration of advertisements with a proven track record of producing high volumes of sales leads.
Additionally, enjoy the benefit of advanced telephony features most often found only with expensive PBX systems, included for free in most instances with your Callcap service.
I want to appear more established and local to more markets.
By utilizing Remote Call Forwarding and the use of Market Expansion lines, small businesses can appear local to a variety of different areas. Local advertisements with multiple location phone numbers generate 91% more business than single location ads. The addition of a toll free number to a local number also adds value because this combo gives the consumer more control and more choice.
Large Business Back to top
I want an easier way to manage multiple locations
Callcap allows you to manage and monitor all your business locations from one web interface, saving you an invaluable amount of time and money. By eliminating the need to travel to each of your locations to evaluate call agents and analyze lead volumes and booking percentages, you will have more time to focus on growing your business instead of maintaining it.
It is costly to utilize a telephony system when you are a growing franchise with multiple locations.
The suite of features offered by the Callcap service matches and goes beyond those provided by telephony systems. Additionally, there is no equipment required for purchase to make our product effective, and no installation necessary. Once you sign up, you are immediately ready to start utilizing the service and seeing results via your web reporting interface.
Advertising/Marketing Back to top
I am utilizing a pay per lead structure for my marketing company and need a way to effectively track incoming sales leads my customers receive and prove the effectiveness of my marketing services.
Not only can you track how many calls come in to your customers’ phone lines with the Callcap Call Detail report, but when utilizing CallSurance on your lines you have the ability to view of those leads which ones resulted in booked opportunities. Additionally, customer claims that your marketing pieces are ineffective can quickly be dispelled with data and reports available up to the minute via your Callcap reporting interface.
Service Industry Back to top
It is difficult to manage the agents fielding my incoming sales and service leads.
CallSurance by Callcap is your answer not only to monitoring the agents taking your calls, but also to saving potentially lost sales. Agent names are tagged to each call record, and reports available that provide agent call volumes and booking percentages. Additionally, negative call notifications are sent to you via email within moments of a missed sales opportunity, allowing you the chance to save lost revenue by overcoming customer sales objections.
I want to know more information about what locations I receive the highest sales leads from.
Callcap reporting logs a variety of information about each customer lead that rings through your system. Data such as caller location, address, and estimated annual income based on recent census statistics are attached to each call record. Additionally, a Callcap Maps feature allows you to immediately locate a customer’s address in relation to the location of your business, and have driving directions at your fingertips via Mapquest with the click of a button, a feature designed specifically with the service industry in mind.
Sales Back to top
I lack an effective way to track my business’ ROI
With each Callcap campaign you create, you have the ability to enter an estimated value for what each sales call is worth to you into the campaign information, as well as the ad size and marketing cost of each campaign. This allows you to pull reports on call volumes and estimated revenue brought in versus amount spent on that campaign, and calculate your ROI based on the number of calls received and booked on each line.
I already use lead management software.
Callcap can actually enhance the effectiveness of the software you currently use. We have already integrated with a number of lead management programs, and additionally have a team of developers available to help create integration with any custom program you may use.
Telecom/Telephony Back to top
I want my customers to be able to be routed to a specific location by pushing a button.
Callcap IVR is customized to fit your needs for directing customers to the location or department they need to connect with as easily as possible. Options are available to route by entered zip code, by selecting a digit associated with one of your phone lines, or even to have customers automatically redirected to the location closest to them based on the area code they are calling in from or the time of day when they are calling.
I want to contact customers subscribed to my club membership quickly and easily.
Callcap Broadcast messaging allows you to send recorded messages to everyone on your broadcast subscriber list. Messages are professionally recorded and loaded into your account, then you have the ability to access and schedule them for broadcasting at your convenience and as often as you would like. Broadcast Messaging can be used for everything from product promotions to service reminders.
Internet Back to top
I need to know what keywords and search engines produce the most sales leads for my business.
WebMatch reporting by Callcap allows you to associate a specific tracking number with your business webpage. When you receive leads on your website number, the web trail of the customer calling is tracked and loaded into your WebMatch report. Information is provided including what keywords were searched as well as what search engine directed the caller to your site.
I want customers to be able to connect with me immediately from my web landing page.
CallConnect by Callcap is a version of Click to Call technology. When a potential customer arrives on your landing page, they have the ability to enter their phone number into a provided contact field and receive an immediate phone call from one of your sales representatives. The easier it is for a customer to connect with your business, the more likely they are to utilize your services.
Reseller Back to top
I am involved with a media group and want an opportunity to make money while I help other business achieve success with Callcap.
If you are a Media Group or sell Advertising to companies then Callcap can be an important part of your sales effort. Callcap has helped many Media Groups across the country win more accounts than ever before. We offer a completely Branded solution so you can integrate the Callcap service and features directly into your Customers Advertising Experience. Our integrated billing system ensures adding Callcap to your offering is as administratively painless as possible!
Franchise Back to top
I want an opportunity to manage my multiple franchise locations closely and accurately without frequent travel and expense.
If you are a Franchisee Organization then Callcap can be an essential tool for your business. We have helped several Franchise Organizations across the country better track and manage their advertising dollars. We provide a completely Branded solution so you may provide the service to your franchisee's as a seamless solution. You may also take advantage of our integrated billing system to easily bill your franchisee network.
Call Center Back to top
It is difficult to manage the agents fielding my incoming sales and service leads.
CallSurance by Callcap is your answer not only to monitoring the agents taking your calls, but also to saving potentially lost sales. Agent names are tagged to each call record, and reports available that provide agent call volumes and booking percentages. Additionally, negative call notifications are sent to you via email within moments of a missed sales opportunity, allowing you the chance to save lost revenue by overcoming customer sales objections.
Developer Back to top
I have an advanced custom system to process data that I need to connect my call detail data into.
Callcap API allows you a flexible method if integration with any software vendors you currently utilize. We can provide you Call Detail Records from a specific time frame or even calls currently in process. Custom mashups are also an option when utilizing Callcap API, such as combinations of your call data, caller information, and connection to an address book to integrate new contacts into a program you host through your business.