Callcap Support
We realize Telecom services can seem overwhelming. We strive to give you powerful, but easy to use tools and reports. If you have any questions or problems with your service, we're here to help you.
Good news. We're here to help.
Callcap prides itself on our world class Customer Support team. With years of experience in the industry and 24/7 availability we're able to assist you with any problems, concerns or questions you may have with your account. We are constantly innovating and improving our system to offer you the most detailed and effective call tracking and lead management service available, and want to ensure that you are able to fully understand and utilize your account. On a daily basis, we take the time to virtually walk customers through the system, describing the benefits and functionality of each feature, as well as assist in proper account set up.
Have a technical issue? Callcap Support has direct access to the programmers and technicians who actually built the system, guaranteeing a quick and effective fix. If the problem isn't on our end, we have no problem offering our knowledge and expertise to help you solve the issue with your own phone company and get your lines working correctly as soon as possible. Above and beyond customer service basics, our goal is to help you reach your goals. Every day we embrace the opportunity to be your partner in bettering your business.
Sometimes, we even enjoy playing your knight in shining armor.
In the past, a customer once spent $40,000 in new advertising for their company. Only after their ads were published, they discovered there was a misprint and the number in the advertisement was not their own. We did a little research, tracked down the owner of the number printed incorrectly in the ad, offered to replace their old phone with a new iPhone and provide compensation if they would release the number to us. The number was transferred into our frantic customer's account and was actively taking calls and tracking leads within days of the mix up.
Making your business look good is the best way to make our business look good. Callcap Customer Support is your constant resource and silent supporter for making the most of your advertising investments and lead management.